Privacy policy

Last updated: October 5, 2026

Dragonbone Relics operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dragonbone Relics is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

## Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

- **Contact details**, including your name, address, billing address, shipping address, phone number, and email address.
- **Financial information**, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- **Account information**, including your username, password, security questions, preferences, and settings.
- **Transaction information**, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
- **Communications with us**, including the information you include in communications with us, for example, when sending a customer support inquiry.
- **Device information**, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- **Usage information**, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

## Personal Information Sources

We may collect personal information from the following sources:

- **Directly from you**, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- **Automatically through the Services**, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
- **From our service providers**, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- **From our partners or other third parties.**

## How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

- **Provide, Tailor, and Improve the Services.** We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience.

- **Marketing and Advertising.** We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other channels, and showing online advertisements for products or services, including based on items you previously purchased, viewed, or added to your cart.

- **Security and Fraud Prevention.** We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and protect the Services and our users.

- **Communicating with You.** We use your personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.

- **Legal Reasons.** We may use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

## How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners to provide marketing services and advertising.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.
- When required to comply with applicable legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms or policies, or protect the Services, our rights, and the rights of our users or others.

Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising or data sharing. You may exercise applicable privacy choices through the privacy options available on our website.

## Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise privacy rights relating to data processed by Shopify.

To learn more about how Shopify uses your personal information, you can review Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

## Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide in public or semi-public venues, including third-party social networking platforms, may also be viewable by other users and third parties.

Our inclusion of links to third-party websites or platforms does not necessarily imply endorsement of their content, owners, or operators.

## Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us through our Contact page to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

## Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

In addition, information you send to us may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

## Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

- **Right to Access / Know.** You may have the right to request access to personal information that we hold about you.
- **Right to Delete.** You may have the right to request that we delete personal information we maintain about you.
- **Right to Correct.** You may have the right to request that we correct inaccurate personal information we maintain about you.
- **Right of Portability.** You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.
- **Right to Opt Out of Sale or Sharing for Targeted Advertising.** Depending on where you reside, you may have the right to opt out of certain sharing, sale, or processing of personal information for targeted advertising.
- **Managing Communication Preferences.** You may opt out of promotional emails at any time using the unsubscribe option displayed in our emails. If you opt out of promotional communications, we may still send you non-promotional emails related to your account, orders, or customer service.

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may also have the following rights:

- **Objection to Processing and Restriction of Processing.** You may have the right to ask us to stop or restrict certain processing of your personal information.
- **Withdrawal of Consent.** Where we rely on consent to process your personal information, you may have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

You may exercise applicable rights through the options available on our website or by contacting us through our Contact page.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent has been authorized to act on your behalf and may require you to verify your identity directly with us.

We will respond to valid privacy requests within the timeframe required by applicable law.

## Complaints

If you have complaints about how we process your personal information, please contact us through our Contact page.

Depending on where you live, you may also have the right to appeal a decision we make regarding your privacy request or lodge a complaint with your local data protection authority.

## International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized legal transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized by the relevant UK authority, unless the information is transferred to a country recognized as providing an adequate level of protection.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice where required by applicable law.

## Contact

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us through our Contact page.