Refund policy
Refund Policy
We want you to be satisfied with your purchase from Dragonbone Relics.
Because our sculptures are handcrafted and individually finished, slight variations in color, texture, surface details, and finish are normal and are not considered defects.
Returns
If you would like to request a return, please contact us within 14 days of delivery at:
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
To be eligible for a return, the item must be:
- unused and in its original condition;
- returned with its original packaging and protective materials;
- securely packaged to help prevent damage during return shipping.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include clear photos of:
- the item;
- the outer shipping box;
- the inner protective packaging;
- any visible damage.
We will review the issue and work with you on an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances.
Please keep all packaging materials until the issue has been resolved.
Hand-Finished Variations
Many Dragonbone Relics pieces are individually hand-painted and hand-finished.
Small differences in:
- color;
- shading;
- texture;
- surface markings;
- hand-finished details
are normal characteristics of handmade collectible pieces and are not considered defects.
Non-Returnable Items
Certain items may not be eligible for return, including:
- custom or specially altered items;
- items modified at the customer's request;
- items returned damaged due to improper handling or packaging;
- items that have been used, altered, or damaged after delivery.
This does not affect any rights you may have under applicable consumer protection laws.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests, but once an order has entered processing, preparation, or shipment, cancellation may no longer be possible.
Contact
For return or refund questions, contact:
Dragonbone Relics
Email: euj41946@hotmail.com