Shipping policy

## Shipping Policy

Thank you for shopping with Dragonbone Relics. Each piece is prepared with care before shipment.

### Processing Time

Most items are made to order.

- **Small and medium pieces:** Please allow approximately **3–5 business days** for production and preparation before shipment.
- **Large pieces and larger display sculptures:** Please allow approximately **7–14 business days** for production and preparation before shipment.

Processing times may be slightly longer during busy periods, holidays, or for items requiring additional finishing.

### Shipping

Orders are shipped from China using tracked shipping services.

Estimated delivery time after dispatch is generally:

- **United States:** approximately **5–8 business days**

Delivery times are estimates and may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Tracking information will be provided after your order has shipped.

### Shipping Rates

Shipping costs are calculated and displayed at checkout before payment.

Current shipping rates may vary depending on the size and type of item in your order.

Where multiple items are purchased together, they may be combined into one shipment when practical.

### Customs and Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer unless otherwise stated at checkout.

### Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible through our Contact page.

### Damaged Orders

We carefully package each item to help protect it during transit.

If your order arrives damaged, please contact us as soon as possible and provide clear photographs of:

- The damaged item
- The shipping box
- The protective packaging
- The shipping label

We will review the issue and assist you with the appropriate next steps.

### Lost or Delayed Packages

If tracking shows an unusual delay or your package appears to be lost, please contact us through our Contact page.

We will assist with checking the shipment status with the carrier where possible.

### Contact

If you have any questions about shipping or delivery, please contact us through our Contact page.